How Does Your Current
Computer Guy Stack Up?

Take this quiz to find out!

How can you tell if you are receiving poor or substandard service? How do you know if your computer guy is doing everything possible to secure your network from downtime, cybercriminals, data loss or other frustrating and expensive disasters? Could your current computer guy actually be jeopardizing your network?

If your computer support company does not score a “YES” on every point, you could be paying for substandard support.

  • Do they respond to emergencies in 30 minutes or less?
  • Are they easy to reach when you need them for non-emergencies?
  • Do they offer ongoing maintenance to keep your systems running smooth?
  • Do they proactively offer new ways to improve your network’s performance?
  • Do they provide detailed invoices that clearly explain what you are paying for?
  • Do they complete projects on time and under budget?
  • Do they follow up on your support requests quickly?
  • Do they offer a guarantee on their services?
  • Do they arrive on time and dress professionally?
  • Do they have other technicians on staff who are familiar with your network in case your regular technician goes on vacation or gets sick?
  • Do their technicians maintain current vendor certifications and participate in ongoing training?
  • Are you confident they aren’t learning on your time?
  • Do they give you their full attention rather than seeming constantly rushed?
  • Are they adamant about backing up your network and having a disaster recovery plan in place?
  • Do they offer to meet with you regularly to review your business plans, your network status and their own performance in supporting your company?
  • Do they provide frequent updates, status reports and follow-up calls and e-mails so you don’t have to manage their progress on projects?
  • Do they offer flat-rate or fixed-fee project quotes, rather than giving themselves a wide-open playing field with “time and materials”?

Stop paying for sub-standard support today!

Because you’re a prospective client, we’ll give you 2 FREE hours of network support to prove that we can do a better job than your current computer guys.

For FREE, we will come to your office and…

  • Check your network’s current security against hacker attacks, theft, worms and viruses.
  • Check your data back-up systems to ensure they are working properly and accurately backing up all of the critical files and information you NEVER want to lose.
  • Perform a quick network “tune-up” to make programs and files load faster.
  • Discuss a project or upgrade you are considering, or give you a second opinion on a quote you have received.

To Claim Your Free Support
Complete The Form On This Page
Or Call Us At 972-442-0042

  • Fill Out The Form To
    Claim Your 2 Hours
    Of FREE Support

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Important! We hate spam as much (or more!) than you and promise to NEVER rent, share, or abuse your e-mail address and contact information in any way.

It is our distinct pleasure to recommend you to other clients based on your company’s performance as our technology support company.

We are a small construction management firm and our team spends a great deal of time out of the office on project sites across the Southwest United States. For our team to be as productive as possible we need a platform that is as robust out of the office as at our desk in the office and we need to work seamlessly on our desktop, laptop or Ipad. Your team has worked with us to implement and maintain a system that works for our team, and you have been very proactive in keeping us up to date with current technology and equipment. As a result, we have experienced no significant downtime or loss of productivity.

As a small business owner, we started our firm 14 years ago on a tight budget and pieced together an IT system that worked for us most of the time. After a few false starts, we came to realize that it didn’t always work and it didn’t scale well at all as we grew. We knew of your firm from other business owners and knew that if we were to grow and succeed we would need an experienced, dedicated technology team and CTO Networks fit with us perfectly. You are there when we need you, both in person and remotely, and your routine maintenance program is invaluable to keep us up and running.

Most recently, we moved our corporate office to a new location and you were there to help. When you told me that our downtime would be minimal, I have to say that we planned to shut down the office on Friday at noon and hope to be back up and operational on Monday. When we left for lunch, we planned to meet you when we returned from lunch to complete our move and we were very surprised to find not only all of our computers up and running, but also the phones ringing at the new office. We had no lost productivity, even moving our entire operation to a new building across town thanks to your team.

As a firm that works with other businesses on a daily basis on the expansion of their operations, we often deal with other IT consultants both big and small. I can say, without reservation, that we have not found another firm that performs on a regular basis, and in a crisis, like CTO Networks and we would strongly recommend you to our friends, associates and others who need a reliable IT team.

Bennett Ratliff President
The Ratliff Group, L.L.C.

As a CPA firm, system reliability and security is critical to our business and our ability to serve our clients.  CTO keeps us up and running and our data secure.  Whenever there is a problem, their service desk is available to get us back up and running.  They are a great partner in our business, handling IT so that we can concentrate on taking care of our client’s tax and accounting needs.

Bill Smothermon CP / William C. Smothermon, CPA Brosowske, Mares, Smothermon & Co. PC